One of the most important considerations for businesses today is choosing between landline and VoIP phone systems. Both options have unique benefits, but which one is right for your business will depend on a number of factors. In this article, we will discuss some of the key differences between VoIP and landline phone systems so that you can make an informed decision about which option is best for your business.


Advantages of VoIP Systems

One of the key advantages of using a VoIP system over a landline is that you have more flexibility in terms of where and how you use it. For example, many VoIP systems can be accessed remotely by employees or customers, allowing them to connect with others from anywhere with an internet connection. Additionally, VoIP phone systems are often more cost-effective than traditional landlines, as they use less hardware and often have lower monthly fees.


Features of VoIP Systems

In addition to the flexible and cost-effective nature of VoIP systems, they also offer a number of other features that can make communication more efficient for businesses. For example, many VoIP systems are equipped with built-in video conferencing capabilities, allowing you to easily connect with clients or colleagues in real-time. Additionally, many VoIP systems have automated features, such as auto-attendants, which can help streamline calls and save time.
Some VoIP phones are Wi-Fi enabled meaning you do not need cabling to use these phones.

These VoIP telephone systems also have advanced features that can be used to improve business processes and enhance customer service. For example, some VoIP systems have built-in CRMs or allow you to integrate with your existing CRM software, giving you access to important customer information at all times. Additionally, many VoIP systems are equipped with call analytics features that can help you identify areas where improvements can be made, such as by providing insights into customer satisfaction and call abandonment rates.

Auto attendants are one of the most popular features of VoIP systems, as they can help businesses manage incoming calls more efficiently. By recording a series of custom greetings for different scenarios, such as when calls are received outside of normal business hours or when the main phone line is busy, you can create a streamlined experience for your customers.

Additionally, advanced call routing and voicemail features can be used to enhance customer service, such as by directing calls to the appropriate person or voicemail when a customer is unavailable. Our systems even offer automatic voicemail transcription, so you can receive both the recording and the text of the message via email or cell.

Overall, whether you are looking for a more efficient way to connect with clients, streamline your business processes, or improve customer service, a VoIP system can be an excellent choice for your business. However, it is important to carefully consider the unique needs and goals of your business to be sure you include all of the features your business will need.


Challenges of VoIP Systems

While there are a number of advantages to using a VoIP system over a landline, there are a few challenges to consider. For example, some businesses may be concerned about issues with call quality or reliability when using VoIP. Unless you have an internet connection that is fast and reliable, there can be issues with dropped calls or poor audio quality.

Another potential drawback of using a VoIP system for your business is the risk of security breaches or hacks. While a handful of highly technical people choose to set up and run their own VoIP system in their office, most use secure VoIP systems run in hardened data centers (like ours) to keep your calls safe.

Finally, if you lose internet service, you cannot use VoIP service. VoIP is an Internet business phone service, meaning it requires the internet to work. However, the same is true for phone service – if phone service goes out to your building, you would lose that. Both have that risk.

But with VoIP, you can set up routing and even install VoIP on cell phones. If your business loses internet services, calls can route to each employee’s cell phone so they can continue without interruption.


Advantages of Landlines (or POTS lines) Over VoIP Systems

While there are many advantages to using VoIP systems for your business, there are also a few benefits of choosing landlines over VoIP. One key advantage is the reliability of POTS lines. Even with an unreliable internet connection, your calls will still be able to go through, making these systems ideal for businesses that operate in areas with unreliable or spotty connectivity.

However, if you have more than one person answering the phone, you need to purchase and maintain a phone system. Those can cost thousands to tens of thousands or more, and lack most of the features found in a VoIP system.

With WaTech VoIP, all you need are VoIP desk phones (generally $75-300 depending on the model, color touch screens, etc.) or software installed on a PC, Mac or smart phone. Many people use VoIP with a $30 headset plugged into a PC, with no physical phone at all!


The Winner: VoIP

VoIP systems are the clear winner for phone systems for small business when it comes to cost, flexibility, and features. Whether you are looking for advanced call routing and management tools or increased mobility by using your VoIP system on a cell phone, VoIP has the edge over landlines in nearly every respect. If you are considering upgrading your business phone system, be sure to explore all of the potential benefits of VoIP to see if it is the right choice for your business, especially when comparing VoIP to landline phone systems.

Call WaTech today to discuss your business and needs, and we will help design the plan that is right for you – at a cost lower than you might expect!


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