Help Desk

Privacy Policy

Effective date: July 1 2026

This Privacy Policy describes how WaTech Computer Services, Inc., and its affiliates (collectively, “we,” “us,” or “our”), may collect, use, disclose, and process your personal information when you interact with us via our website or other online and offline means. By interacting with us, you consent to the use of your personal information, as described below.

For information about WaTech VoIP, please see the “WaTech VoIP Privacy Notice.”

Please note that in relation to our IT Managed Services, personal information may be processed by us on behalf of our customers and subject to their respective privacy policies.

  1. Information We Collect

We may collect information about you when you visit our website, interact with us, or obtain services from us. Information may be collected directly, indirectly, or obtained from third parties.

The types of information we collected may include:

  • Contact Information: Your name, email address, phone numbers, employer, physical address, and other personal identifiers, as well as the content of any correspondences.
  • Payment Information: Payment card information and other details necessary to process payments for bookings and other transactions.
  • Virtual Meeting and Call Information: Voice, video, and camera recordings (including AI-assisted transcriptions) recorded during virtual meetings and phone calls.
  • Referral Information: Information received from our distributors or resellers who may collect information from you in the context of your business relationship with us and/or the referral source or business partner.
  • Website Interaction Information: Data associated with cookies, pixels, web beacons, and similar technologies (including those operated by third parties) which may include IP address, online identifiers, session data, browser and device information, usage data, log files, and course geolocation, to record, analyze, and track your online interactions.
  1. How We Use Your Information

We may use your information in our legitimate interests, upon your consent, or as necessary to perform a contract with you, including in the following ways:

  • Communications: To communicate with you, including responding to inquiries, organizing and scheduling meetings and events, facilitating the delivery of services, managing your account, and providing customer service and technical support.
  • Provide Services: To provide our IT managed services, WaTech VoiP, and other services.
  • Process Payments: To process transactions and provide related customer support.
  • Operate and Improve Our Business: For administrative, business operations, finance and accounting, security, fraud prevention, business analytics, and service improvement.
  • Legal and Compliance: For legal and compliance purposes.
  • Marketing and Advertising: To inform you about our products and services, determine your interests, and present targeted advertising content.
  1. How We Share Your Information

We may disclose your information with the following parties:

  • Service Providers: Vendors who assist us with payment processing, professional services, data hosting, hardware and software suppliers, subcontractors, and other functions.
  • Business Partners: Channel partners, referral partners, and others within our network.
  • Business Insights: We may share aggregated or anonymized statistics with third parties to help understand business trends.
  • Marketing and Advertising Services: To promote, market, and advertise our services.
  • Business Transfers: In the event of a merger, acquisition, or sale of our company, your information may be transferred to the acquiring entity.  
  • As Required by Law: We may disclose information as required by law or legal process.
  1. Marketing and Your Choices
  • Marketing Communications. We may use your information to market our products and services to you. Even if you opt out of marketing messages (e.g., through unsubscribe choices), you will still receive service messages essential for our services.
  • Google Analytics. Our website uses Google Analytics and Google Analytics Advertising Features, including Remarketing and Advertising Reporting. We may use first-party and third-party cookies, as well as other third-party identifiers to track your interactions and target advertising to you across websites. Certain consumers may opt-out of these cookies through our Privacy Request Centeror under Ad Settings/Privacy (or similar) in your web browser or by adding the Google Analytics opt-out for your web browser. To learn more, please see How Google uses information from sites or apps that use our services. 
  • Digital Marketing. We periodically appoint digital marketing agents to conduct marketing activity on our behalf; such activity may result in the compliant processing of personal information. Our appointed data processors include Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy at: http://sopro.io. Sopro are registered with the UK ICO Reg: ZA346877. Spopro’s Data Protection Officer can be emailed at: dpo@sopro.io.
  • Your California Privacy Rights (Do Not Track). Under the California Online Privacy Protection Act (CalOPPA), we want to inform you about our “Do Not Track” (DNT) request policy. DNT is a feature that some web browsers offer to allow users to send signals to websites so that no information about their browser session will be shared about their online activities over time and across third-party websites or online services. Our current Site may not address every browser setting or preference. In particular, we have not implemented the necessary programming changes to honor “DNT” browser signals.
  1. Cookies and Similar Technologies Notice

We may use various technologies, including small data files placed on your computer or device when you visit the website, such as “Cookies,” as well as “Pixels,” “Web Beacons,” and similar technologies (collectively, “Cookies”) including Cookies provided by third parties, with by or with whom your information may be shared or recorded. A Cookie file may contain information that can identify you each time you visit the website. The website may use Cookies to measure activity and traffic patterns on the website to improve your experience, remember your preferences, monitor usage, compile analytics, and for advertising and marketing purposes on this website and other websites. By interacting with our website, you consent to our use of Cookies.

Your web browser may provide certain features to manage your Cookies settings. Users in certain jurisdictions may also be able to adjust their Cookie preferences through our website’s cookie preferences, including opting out of certain categories of Cookies. Note that Cookie preferences may only apply to the web browser used at the time your preferences are selected and may need to be reapplied each time you clear your web browser’s Cookie cache.

  1. Privacy Rights

Individuals in certain jurisdictions may have certain data privacy rights, including, for example, the right to access, correct, delete, or transfer their personal information; opt-out the sale or sharing of their personal information; object to or restrict the use of their personal information; and be informed of whether we are processing their personal information. We will process privacy requests as may be required by applicable law.

WaTech has no knowledge of collecting the personal information of minors under 16 years of age.

  1. International Transfers

We may transfer your personal information to jurisdictions outside of your home country as necessary for the purposes described in this Privacy Policy, which includes transfers to the United States, where our company is headquartered. Some jurisdictions to which your personal information may be transferred may have different or less protective privacy laws than its country of origin. By providing your information to us, you consent to the transfer of your personal information to the United States and other third countries. We will protect your information in accordance with applicable laws, regardless of where it is processed.

  1. How We Protect and Store Your Information

We maintain reasonable administrative, technical, and physical security measures to protect your information from unauthorized access and use. We retain your information only as long as needed to provide our services and for legitimate business purposes, unless required by law to keep it for longer periods.

  1. Changes

We may change this Privacy Policy from time to time. We will post any changes on our website and notify you as required by law. Please review this Privacy Policy whenever you interact with us to note any updates. The Effective Date at the top of this Privacy Policy represents the current version. By continuing to interact with us, you are consenting to our collection and use of your personal information, including any updates. 

  1. Contact Us

For questions or complaints about this Privacy Policy, please contact us at info@watech.com. 

 

 

WaTech VoIP Privacy Notice

This Privacy Notice applies exclusively to the WaTech VoIP App (“WaTech VoIP”).

Collecting and Using Your Personal Data

TYPES OF DATA COLLECTED AND DEVICE PERMISSIONS

Among the types of Personal Data that WaTech VoIP collects, by itself or through third parties, includes: Usage Data; Contacts permission; Camera permission; Precise location permission (non-continuous); Microphone permission; Phone permission; Storage permission; geographic position; Data communicated while using the service; app information; device logs; device information.

Personal Data may be freely provided by the User, or, in the case of Usage Data, collected automatically when using WaTech VoIP app.

Unless specified otherwise, all Data requested by WaTech VoIP app is mandatory and failure to provide this Data may make it impossible for WaTech VoIP to provide its services. Users who are uncertain about which Personal Data is mandatory are welcome to contact us at any time.

Depending on the User’s specific device, WaTech VoIP may request certain permissions that allow it to access the User’s device Data as described below.

Camera permission

Used for accessing the camera or capturing images and video from the device.

Contacts permission

Used for accessing contacts and profiles on the User’s device, including the changing of entries.

Microphone permission

Used for accessing and recording microphone audio from the User’s device.

Phone permission

Used for accessing a host of typical features associated with telephony. This enables, for instance, read-only access to the “phone state”, which means it enables access to the phone number of the device, current mobile network information, or the status of any ongoing calls.

Precise location permission (non-continuous)

Used for accessing the User’s precise device location to allow users to share their location with other users. The geographic location of the User is determined in a manner that isn’t continuous. This means that it is impossible for WaTech VoIP to derive the exact position of the User on a continuous basis.

Storage permission

Used for accessing shared external storage, including the reading and adding of any items.

THE PURPOSE OF PROCESSING

The Data concerning the User is collected to allow the WaTech VoIP to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Device permissions for Personal Data access, Hosting and backend infrastructure, Infrastructure monitoring, Location-based interactions, Contacting the User, Registration and authentication and Managing contacts and sending messages.

SHARING AND DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

Any personal information that we collect (as identified in the “Personal Data We Collect” section) may be shared with business partners, contractors, vendors, and authorized third-party agents either with Your consent or for business or legal purposes and in accordance with applicable law to:

– Conduct analytics in order to improve the user experience of our Apps and Services;

– Provide support and technical services;

– Operate, deliver, improve and customise our Apps, and Services.

RETENTION TIME 

We process Personal Data and store it for as long as required to fulfil the purpose for which the information was originally collected. Therefore, Personal Data that was collected for purposes related to the performance of a contract between the WaTech VoIP and the User shall be retained until such contract has been fully performed. We may retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. Once the retention period expires, Personal Data will be deleted or anonymized.