Michigan Managed Service Providers
Managed IT Services from the Provider You Can Count On
Secure, always-on systems empower your team to stay active, your company to stay productive, and your mind to stay focused on more important things. WaTech ensures this happens by offering our Alpha Service: a holistic, proactive solution as your managed service provider.
We first gain a detailed, in-depth understanding of everything related to your network, from the foundation up. We notice the tiniest details related to your system, addressing any potential weak links before they cause problems. From there, we’re constantly monitoring, patching, fixing, and servicing your network and devices to ensure you don’t miss a beat.
And because we offer a flat monthly charge that doesn’t fluctuate, you get the service you deserve, including as many in-person visits from our BICSI certified technicians as needed. So for complete IT system management that’s secure, reliable, and scalable, team up with WaTech as your managed service provider.
The IT Service Provider that Becomes Your IT Department
Your IT needs are as unique as your business, which is why WaTech is here to provide the exact amount of IT support your business is looking for. Whether you need outside help to fill in the gaps needed by your in-house IT experts or you need an entire team of professionals managing all of your IT systems, WaTech completely meets your IT service provider needs.Peace of Mind from a Knowledgeable Help Desk
Your IT system never sleeps, and neither do we. WaTech’s local, professional support team is available to address issues before they disrupt your business. We make sure our certified technicians have an intimate knowledge of your system and business to quickly handle any issues you’re facing.Our help desk includes:
Help from a local, certified IT professional When our clients need help, they are quickly connected with a knowledgeable engineer, not just an offshore answering service. That means you get direct access to the answers you’re looking for from an expert who knows your system. Troubleshooting and problem resolution Our help desk technicians are ready to provide the assistance that addresses whatever technical issues you’re facing, from basic troubleshooting to more complex problems. If a higher-level engineer is needed, your case will quickly be escalated to ensure everything gets handled promptly. Remote Monitoring & Management (RMM) integration Our help desk software integrates with RMM systems to automatically create tickets based on system alerts. That means we instantly tie into your system when something goes wrong to isolate the exact problem and deploy a solution. This streamlines the problem-solving process to provide help before you are even aware you need it. Rapid response at your location If we can’t resolve the problem remotely, we’ll quickly send out a certified technician to deal with the problem in person. And because we don’t charge each time a technician is on site, you can rest easy knowing you’re getting unparalleled service while paying the same affordable price each month.Data Management and Warehousing
Data is at the heart of your business operations, helping you make key decisions and provide the service your clients and customers rely on. WaTech helps structure, store, and secure your data in a way that’s right way for your business, enabling smarter decision-making and long-term scalability.- PCI and HIPAA compliance-ready storage solutions
- Centralized, structured data warehousing
- Integration with business intelligence tools
- Data lifecycle management
- Secure data backups and redundancy
Migrations to the Cloud
Moving to the cloud provides more than just convenience — it enables your business to move forward with both agility and security, while also future-proofing your operations. Whether it’s a migration to Azure or any other cloud platform, WaTech guides and manages your migration at every step, ensuring your environment is optimized for performance, security, and scalability.- Seamless cloud migration planning and execution
- Hybrid and multi-cloud architecture
- Migration to Azure, Google Workspace, or any other cloud platform, including custom cloud environments
- Post-migration support and performance optimization
Cyber Security and Risk Management
No matter what tech solutions you employ, any IT service will be a liability if it’s not kept secure. WaTech’s multi-layered security approach protects your network, data, and endpoints from all threats, both known and emerging. We provide security updates in real-time, meaning the security threat is neutralized and your network is protected before you even know there was an issue. Gain confidence and peace of mind knowing WaTech is constantly ensuring your entire IT system remains secure, resilient, and continuously monitored.- Protection at a DNS level for complete security
- Endpoint security and protection
- Firewalls, sandboxing, and network intrusion prevention
- Complete end-to-end security stacks that are HIPAA and PCI compliant
- Cyber insurance requirement compliance
- Employee security education and ongoing training
- EDR and RMM for complete remote device inventory and control
- Security audits and compliance assessments
- Alpha Guard provides minute-by-minute security monitoring 24 hours a day, 365 days of the year
- Data recovery and incident response
On-location Infrastructure and Firewalls
If you need systems that need to stay on-site, let WaTech build and secure them with precision. Whether you are a medical care provider, a legal firm, or any other type of organization, we’re ready to provide the secure data infrastructure you’re looking for. From local servers to firewalls and network architecture, we design and maintain on-location infrastructure that’s secure, scalable, and reliable.- Wireless network design, management, and optimization
- Network design and physical server setup
- Next-generation firewall deployment and management
- VPNs and secure remote access configurations
- Infrastructure documentation and management
